shopping Policy

Shopping & Shipping Policy

Effective Date: 2022
Last Updated: 19 December 2025

At Urban Decor Destination, we aim to provide a smooth, transparent, and reliable shopping experience. This Shopping & Shipping Policy explains how orders are processed, delivered, and managed to ensure clarity and trust at every step.

By placing an order with us, you agree to the terms mentioned below.

1. Delivery Locations

Currently, Urban Decor Destination offers delivery services within a 500 km radius of Delhi.
At present, deliveries to locations outside this serviceable area are not available.

Delivery feasibility may vary depending on location accessibility and product type.

2. Delivery Timeline

Delivery timelines depend on the nature of the product:

  • Ready-Made Furniture:
    Delivery within 5–7 working days from order confirmation.

  • Customized Furniture:
    Delivery timeline depends on design, material, and customization requirements.
    Estimated delivery period is 10–15 working days after order confirmation.

Please note: Delivery timelines are approximate and may vary due to logistical or operational factors.

3. Shipping Charges

  • A flat shipping charge of ₹999/- is applicable per order.

  • There are no additional shipping charges for custom furniture.

  • Any special delivery requirements, if applicable, will be communicated in advance.

4. Order Confirmation & Payment Policy

  • All orders require full advance payment for confirmation.

  • Order confirmation is done via call or WhatsApp.

  • A video call option is available for product viewing and assurance before final confirmation.

Orders are processed only after successful payment confirmation.

5. Installation Policy

Installation services depend on the type of furniture and location.

  • Installation may be free or chargeable based on the product.

  • Details regarding installation will be shared at the time of order confirmation.

6. Damage & Transit Issues

We take utmost care in packaging and transportation. However, in the rare event of damage:

  • Any transit-related damage must be reported within 24 hours of delivery.

  • Claims raised after this period may not be accepted.

  • Resolution may include repair or replacement, depending on the situation.

7. Cancellation Policy

  • Orders can be cancelled by contacting us via call or WhatsApp.

  • Customized furniture orders are non-cancellable and non-refundable once confirmed.

  • Cancellation eligibility for ready-made products depends on the order status at the time of request.

8. Return & Exchange Policy

  • Returns are not allowed for any furniture products.

  • Custom-made furniture is strictly non-returnable.

  • In case of manufacturing defects, resolution will be handled as per warranty terms.

9. Payment Methods

We accept the following payment options:

  • UPI

  • Bank Transfer

  • Online Payment Gateway

❌ Cash on Delivery (COD) is not available.

10. Warranty Information

  • Warranty coverage depends on the specific furniture product.

  • Warranty ranges from 2 to 5 years, as mentioned on individual product pages.

  • Warranty terms cover manufacturing defects only.

11. Policy Updates

Urban Decor Destination reserves the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon being published on the website.

12. Contact Us

For questions regarding shopping, shipping, or order-related concerns, please contact us:

Urban Decor Destination
Plot No. 101
Block 2, W.H.S
Kirti Nagar
New Delhi

📧 Email: urbandecordestination@gmail.com
📞 Phone: +91 8178514100

Final Note

At Urban Decor Destination, we believe transparency builds trust. Our policies are designed to protect both our customers and the craftsmanship that goes into every piece we create.